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Quick Reference

TMC Tags Reference

All active tags used at TMC, organized by category with clear definitions

Last updated: February 2026

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Communication Preferences

What donors have asked NOT to receive

Apply these immediately when a donor expresses a preference. These tags are used to exclude contacts from mailings, calls, and campaigns.

Do not call
Contact has requested no phone calls. Exclude from phone campaigns and cold calling lists.
Manual
No direct mail
Contact does not want any physical mail. Exclude from all print communications—appeals, newsletters, updates, and event invitations.
Manual
No email
Contact has opted out of all email. Exclude from all email communications—appeals, newsletters, and updates.
Manual
No appeals
Contact wishes to receive no solicitations. Exclude from all fundraising appeals across every channel. They can still receive informational content (newsletters, ministry updates, thank-yous, receipts).
Manual
RTS (Return to Sender)
Mail returned—address is likely outdated or invalid. Verify address before sending additional mail. Note: Legacy data may show variations like "Address Unknown," "No Forward," or "Not Deliverable"—these are being consolidated into a single RTS tag.
Imported
Understanding the Permutations

These tags mean exactly what they say. "No direct mail" blocks ALL physical mail. "No email" blocks ALL email. "No appeals" blocks only solicitations (informational content is still okay).

Example: A contact tagged "No direct mail" + "No appeals" can still receive informational emails—just no physical mail of any kind, and no appeals through any channel. As we shift toward informational approaches, these distinctions matter for reaching people appropriately.

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Receipting Preferences

How donors want their tax documents handled

These tags control automated receipting. When in doubt about a donor's preference, ask them directly or check their notes.

No receipts but annual statements
Contact wants only a year-end summary, not individual gift receipts. Filter from individual gift receipt batches; include ONLY in annual statement distribution.
Manual
No Receipts or Statements
Contact explicitly declined all tax documents. Exclude from all receipting processes. Document the donor's explicit request in Notes.
Manual
Special Receipting
Contact requires manual/custom printed receipts. Exclude from automated receipting batches; flag for manual processing with custom formatting.
Manual
Important

If a donor mentions any receipting preference during a call, add a Note documenting the conversation AND apply the appropriate tag. Both are needed for proper tracking.

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Capacity & Wealth Indicators

Research-based giving potential

These tags typically come from wealth screening or research. Review and update annually. Use for donor segmentation and portfolio assignments.

Tag Asset Range Giving Potential
Capacity 100–250k $100,000–$250,000 $1,000–$5,000 annually
Capacity 250–500k $250,000–$500,000 $5,000–$15,000 annually
Capacity 500k–1M $500,000–$1,000,000 $15,000–$50,000 over time
Capacity 1M–3M $1,000,000–$3,000,000 $50,000–$150,000+ with cultivation
Capacity 3M+ $3,000,000+ $150,000+ (major/transformational)
High Liquidity
Easily accessible cash/investable assets. Indicates increased near-term giving capacity; strong candidate for immediate asks.
Research
Real Estate 500k+
Property valued at $500k+. Indicates higher asset base. Consider property-related giving vehicles.
Research
Business Owner
Owns a business. Increased earning potential and complex assets. Explore corporate giving and stock gifts.
Research
Major Gift Likely
Strong indicators of ability and inclination for significant gift. Assign major gift officer; develop cultivation plan.
Research
Legacy Gift Likely
Good candidate for planned or estate-related gifts. Introduce planned giving options; share legacy stories.
Research

System Tags (Automated)

Applied automatically based on giving behavior

You don't apply these—Virtuous updates them automatically. Use them to identify re-engagement opportunities.

Prelapsed Donor
Donors who have not given in 6 months. Early warning signal—great time for a personal touchpoint before they fully lapse.
Auto
Lapsed Donor
Donors who have not given in 1 year. Priority for re-engagement campaigns and personal outreach.
Auto
Pro Tip

Build a query for "Prelapsed Donors" in your caseload. A quick phone call at 6 months can prevent full lapse—and it's much easier to retain a donor than win them back.